We usually respond within 15 minutes, sometimes within 2 minutes depending on load and time of day!
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Shared / Web Hosting Customers: Primary: ns1.palexweb.com / Secondary: ns2.palexweb.com...
Sadly cPanel hasn't figured out a good way for other resellers to migrate to new hosts easily....
We have No OpenVz all our is Xen or KVM
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